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Wait, what?” is first on my list of essential questions because it is an effective way of asking for clarification, and clarification is the first step toward truly understanding something — whether it is an idea, an opinion, a belief, or a business proposal. (It’s probably not a good idea to ask this question in response to a marriage proposal. Just saying.)

If I seem unduly clear to you, you must have misunderstood what I said. — <i>Speaking to a Senate Committee in 1987, as quoted in the Guardian Weekly, November 4, 2005.</i>

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If a person makes a statement that you think is wrong — yes, even that you know is wrong — isn’t it better to begin by saying: “Well, now, look. I thought otherwise, but I may be wrong. I frequently am. And if I am wrong, I want to be put right. Let’s examine the facts.” There’s magic, positive magic, in such phrases as: “I may be wrong. I frequently am. Let’s examine the facts.

Your problem,” he said, “is you keep trying to answer the question.” “Isn’t that the point?” I said. “No, Barack,” Axe said, “that is not the point. The point is to get your message across. What are your values? What are your priorities? That’s what people care about. Look, half the time the moderator is just using the question to try to trip you up. Your job is to avoid the trap they’ve set. Take whatever question they give you, give ’em a quick line to make it seem like you answered it…and then talk about what you want to talk about.” “That’s bullshit,” I said. “Exactly,” he said.

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