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Why is that person in our organization if he or she is not contributing? What is the impact of a negligible producer on other team members? What can we do to enhance that person’s contribution? Do we move him to another “position,” restructure his current job, or make other fundamental changes that would amplify that person’s contributions? Should that person be removed from our team?

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I have noticed that when someone asks for you on the telephone and, finding you out, leaves a message begging you to call him up the moment you come in, as it's important, the matter is often more important to him than to you.

• Las personas necesitan orden. Necesitan saber que hay una estructura, una lógica, unas bases, unos criterios y unos principios claros…, justicia en la empresa y en la labor que han de llevar a cabo. • Las personas necesitan sentirse escuchadas. Necesitan saber que su contribución es importante, que, independientemente de la posición que ocupen en la empresa (empleado, cliente, proveedor, entidad de crédito), sus deseos son importantes y disponen de un canal para transmitir lo que les importa. Un canal que siempre está abierto.

If you want to become invaluable in a workplace — in any community — just do the useful things no one else is doing. Arrive earlier and leave later than your compatriots (but do not deny yourself your life).1 Organize what you can see is dangerously disorganized. Work, when you are working, instead of looking like you are working.

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