He asked these companies if he could interview people who they thought best exemplified work-life balance. What he discovered after interviewing these people was that they actually worked an average of nine hours more per week than their counterparts did. They valued job satisfaction over work-life balance. So, when you focus your efforts to improve your people’s satisfaction level with their jobs, versus the number of hours they work, think of the upside.

The written word. It should be clear, concise, and directly to the point. My dad is fond of saying, “If I had more time, I would have written a shorter letter.” His point is this: Let every word tell.

Clarify your vision and you will make better decisions about people, processes, finances, strategies, and customers.