Goodwill is not enough; we need to learn the art of making others happy. Art is the essence of life, and the substance of art is mindfulness.

Deep listening, compassionate listening is not listening with the purpose of analyzing or even uncovering what has happened in the past. You listen first of all in order to give the other person relief, a chance to speak out, to feel that someone finally understands him or her. Deep listening is the kind of listening that helps us to keep compassion alive while the other speaks, which may be for half an hour or forty-five minutes. During this time you have in mind only one idea, one desire: to listen in order to give the other person the chance to speak out and suffer less. This is your only purpose. Other things like analyzing, understanding the past, can be a by-product of this work. But first of all listen with compassion.

When you plant lettuce, if it does not grow well, you
don't blame the lettuce. You look for reasons it is not
doing well. It may need fertilizer, or more water, or
less sun. You never blame the lettuce. Yet if we have
problems with our friends or family, we blame the other
person. But if we know how to take care of them, they will
grow well, like the lettuce. Blaming has no positive
effect at all, nor does trying to persuade using reason
and argument. That is my experience. No blame, no
reasoning, no argument, just understanding. If you
understand, and you show that you understand, you can
love, and the situation will change