When we apologize for something we’ve done, make amends, or change a behavior that doesn’t align with our values, guilt — not shame — is most often the driving force. We feel guilty when we hold up something we’ve done or failed to do against our values and find they don’t match up. It’s an uncomfortable feeling, but one that’s helpful. The psychological discomfort, something similar to cognitive dissonance, is what motivates meaningful change. Guilt is just as powerful as shame, but its influence is positive, while shame’s is destructive. In fact, in my research I found that shame corrodes the very part of us that believes we can change and do better.

If empathy is the skill or ability to tap into our own experiences in order to connect with an experience someone is relating to us, compassion is the willingness to be open to this process.

As I asked more pointed questions about the choices and behaviors Wholehearted men and women made to reduce anxiety, they explained that reducing anxiety meant paying attention to how much they could do and how much was too much, and learning how to say, “Enough.” They got very clear on what was important to them and when they could let something go.