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“ ”There’s a crack in everything. That’s how the light gets in.
Casandra Brené Brown (born November 18, 1965) is an American research professor, lecturer, author, and podcast host. Brown is known in particular for her research on shame, vulnerability, and leadership. A long-time researcher and academic, Brown became famous following a widely viewed TED talk in 2010. Since then she has written six number-one New York Times bestselling books, hosts two podcasts and has filmed a lecture for Netflix. Brown holds the Huffington Foundation's Brené Brown Endowed Chair at the University of Houston's Graduate College of Social Work and is a visiting professor in management at McCombs School of Business at the University of Texas at Austin.
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I want our home to be a place where we can be our bravest selves and our most fearful selves. Where we practice difficult conversations and share our shaming moments from school and work. I want to look at Steve and my kids and say, “I’m with you. In the arena. And when we fail, we’ll fail together, while daring greatly.” We simply can’t learn to be more vulnerable and courageous on our own. Sometimes our first and greatest dare is asking for support.
Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has gone to hell in a handbasket.
The most dangerous stories we make up are the narratives that diminish our inherent worthiness.