You don’t really understand people until you hear their life story. If you know their stories, you grasp their history, their hurts, their hopes and aspirations. You put yourself in their shoes. And just by virtue of listening and remembering what’s important to them, you communicate that you care and desire to add value.

Preparation (growth) + Attitude + Opportunity + Action (doing something about it) = Luck

Your attitude, more than your aptitude, will determine your altitude.